Indonesian hospitals

Connection is key at the Indonesian facility

National Hospital is no stranger to technological adaptation. For example, its neurosurgery facility is equipped with an array of state-of-theart medical equipment, from Deep Brain Stimulation( DBS) devices to da Vinci surgical robots.

In line with this theme, the hospital also launched its new National Hospital Apps, a digital platform that facilitates patient access to various health services in an integrated manner, from registration and online consultation to monitoring laboratory and radiology results. National Hospital Apps is designed to integrate diagnosis, treatment, and patient recovery all in one efficient system.

“ National Hospital Apps ensures an integrated patient journey, from vaccination schedules to longterm health management, and it can be accessed in one platform,” National Hospital’ s Director Dr Hendera Henderi, Sp, OG, MPHPM explained during the launch.

The new system is expected to improve service efficiency and ensure patient comfort, reinforcing National Hospital’ s role as a leading healthcare facility that is ready to provide modern and holistic health services.

National Hospital is no stranger to technological adaptation. For example, its neurosurgery facility is equipped with an array of state-of-the-art medical equipment, from Deep Brain Stimulation( DBS) devices to da Vinci surgical robots. In July 2024, it opened a new Fetomaternal Ultrasound service with AI technology, the first 4D Real-Time Ultrasound Screening able to read and translate a foetus’ developmental conditions as well as check for signs of genetic abnormalities, organ formation problems, premature birth, and the risk of miscarriage.

Leveraging the post COVID-19 pandemic During COVID-19, the Indonesian government put much effort into ensuring healthcare access for all its citizens. The country was ranked as the 17th most at-risk economy during the outbreak, based on both medical and non-medical factors. Although telemedicine had already taken root in the country prior to COVID-19, the pandemic served as a key catalyst in accelerating its adoption by both patients and doctors.

While maintaining its patient-centric status, National Hospital is now focused on the next steps that will lead it to full digitalisation. It began the process with its National Hospital Apps, a digital platform that offers patients and doctors a number of key features including:

• Appointment Scheduling and Queueing Information

• Teleconsultation

• Laboratory and Radiology Information Results

• Billing and Payment

• Child Vaccination Information

• Genomic Information and Health Information

• VIP Member Community Next came the integration of the hospital’ s electronic medical records( EMR) system, to be followed by its next big investment, an integrated hospital-wide AI system.

Internet of Medical Things( IoMT) at present Speaking to Global Health Asia-Pacific, National’ s CEO Ang Hoey Tiong explained that the core vision for their IoMT’ s is for healthcare and patients to be connected synergistically.“ There are endless benefits to adopting new technologies and digital transformation. We look into improved patient care, increased efficiency, and enhanced safety. We start with providing comprehensive training and support to staff members. This helps in addressing any concerns and facilitates a smoother transition to new technologies,” Ang explained.

National’ s current digital adoption includes:

Patient monitoring In-Room Sensors in patient rooms can monitor environmental factors like temperature, humidity, and air quality, ensuring optimal conditions for patient recovery.

Ang Hoey Tiong, CEO

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