Healthcare digitalisation
Subang Jaya Medical Centre- Making everything‘ Smartly Operable’
Like other hospitals, SJMC is riding the wave of AI-assisted and technology-driven healthcare and believes these are just tools for creating a more person-centred approach to patient care with a focus on comfort, convenience, and safety
Improving the quality of care is one of the top objectives of every healthcare professional, which is why healthcare facilities need them and visionary leaders to champion transformative initiatives.
“ I must salute my predecessors; they saw the vision and they see it through. The very first EMR in Malaysia was spearheaded by our healthcare group in 2012, and adopted by SJMC in 2016. Because of the early adoption, today SJMC does not have to play catch up,” Bryan Lin, the CEO of SJMC, explained to Global Health Asia-Pacific.
Lin also believes that the use of electronic medical records alone doesn’ t mean that an organisation is embracing digital transformation. What’ s more important is learning how to create a more personalised approach to patient care using these tools, which can create a more efficient healthcare delivery system that effectively leverages today’ s technologies.
“ To fully embrace digital transformation in healthcare systems, firstly the gadgets must speak to each other. An interoperable system is key. That’ s what a“ Smart Hospital” is all about. The hardware, the software and the people must be interlinked and speak the same language. A smart hospital is about bringing healthcare to focus on its patients, their needs, and their care. It has to be patient-centric to begin with,” he stressed.
TeleConnect – A 24 / 7 helpline managed by professional nurses and medical officers, offering assistance with medical enquiries and facilitating clinic or / and consultant bookings.
HomeConnect – A home nursing service that provides professional nursing staff for home visits and nursing care.
SeniorConnect- A remote patient monitoring device designed for elderly patients living independently or with a caregiver.
SeniorConnect is the latest service to be introduced under Connected Care. Lin explained that, with SeniorConnect, the hospital understood the importance of ensuring that seniors received the utmost care, attention, and support. The aim of the service was to give a patient’ s family peace of mind, knowing that their loved ones were under the watchful eyes of healthcare professionals who would accurately record and monitor their vital signs daily and deploy immediate help when necessary.
“ The beauty of this service is that it sends trigger warnings to us. Should any abnormalities arise, it will be able to flag the situation, and we will then advise them if they would need to go to the nearest medical centre, or if an ambulance needs to be deployed to the senior’ s home,” he said.
Bryan Lin CEO of SJMC |
The transformation checklist The healthcare industry is evolving rapidly, with healthcare and technology more intertwined than ever. Digital health trends, like robotics, artificial intelligence, and telehealth, are attracting significant investments and now play a key role in advancing digital healthcare. According to Statista, the value of the digital health market is expected to reach US $ 274.93 billion by 2028.
SJMC’ s philosophy of shifting from patients to people, from healthcare to health, and from hospital to home came in the form of Connected Care, the first of its kind remote patient care ecosystem in Malaysia where patients’ comfort, convenience, and safety are prioritised. This latest innovative solution by SJMC aims to bring healthcare closer to people’ s home, leveraging on Internet of Things( IoT).
Connected Care provides holistic services in six areas of care. Currently, three areas are operational:
|
|
|
The da Vinci Xi performs robotic-assisted minimally invasive surgery including urology, gynaecology and colorectal surgery. |
PHOTO: SJMC |
54 ISSUE 1 | 2025 GlobalHealthAsiaPacific. com