Customer Care Service Provider of the Year in APAC :
Crowning Achievement : Hospital of the Year Award
The hospital ’ s consistent commitment to high-quality healthcare across a wide and diverse range of medical specialties and procedures , coupled with unwavering dedication to patient satisfaction , has played a pivotal role in securing these awards . From the dedicated medical and support staff to state-of-the-art technologies , the hospital continuously strives to deliver exceptional care and service to its patients .
The awards received encompass various aspects of the hospital ' s operations and re�ect the committed focus on excellence . It reinforces this hospital ’ s dedication to providing exceptional patient care , innovative medical advancements , compassionate services , and unparalleled patient experiences .
Central to our appreciation lies the esteemed title of " Hospital of the Year ," which holds a profound significance in our hearts , as it recognises the unwavering dedication and commitment exhibited by every doctor and healthcare professional within the hospital . Their tireless efforts in delivering exceptional patient care truly embody the essence of the saying , " The biggest reward for a job well done is to have done it ."
Customer Care Service Provider of the Year in APAC :
Receiving this award demonstrates that Gleneagles Hospital Kuala Lumpur excels in meeting and surpassing the expectations of its patients , resulting in high levels of satisfaction and positive feedback . It highlights the hospital ' s ability to understand and respond to the unique needs of each patient , fostering a trusting and caring relationship .
�Ultimately , this award re�ects our dedication to excellence , compassion , and overall commitment to delivering the best possible care to our patients , rea�rming our position as a top choice in the healthcare industry ,” noted Ms Hoo .
This is not the only recognition that the hospital has received for its relentless efforts in enhancing the patient experience and delivering exceptional customer value . In May 2023 , Gleneagles Hospital Kuala Lumpur was honoured with the Customer Value Leadership Award 2023 by Frost & Sullivan , further cementing the hospital ’ s commitment to delivering compassionate , personalised and outstanding healthcare services .
Crowning Achievement : Hospital of the Year Award
Winning the esteemed " Hospital of the Year " award for two consecutive years holds profound significance for the hospital and is a testament to the consistent efforts and extraordinary achievements of its entire team . This recognition reaffirms the hospital ’ s commitment to providing exceptional patient care , innovative medical advancements , and unparalleled service quality while reflecting the trust and confidence placed in them by their valued patients and the wider community .
In addition , the hospital ' s relentless pursuit of excellence , state-of-the-art facilities , cutting-edge technologies , and highly skilled medical staff earned it this coveted title . Its commitment to continuous improvement and collaborations with national and international experts sets us apart as a healthcare leader in Malaysia . With a strong emphasis on patient satisfaction and safety , the hospital prioritises a patient-centric approach , offering personalised attention , empathy , and compassion throughout the healthcare journey , creating a comfortable and supportive environment for patients and their families .
Winning this award consecutively showcases the hospital ’ s ability to sustain and build upon its high standards , continuously raising the bar in clinical , operational , and service excellence . It is a testament to the hospital ’ s enduring mission to be at the forefront of healthcare innovation and compassion , as we continue to redefine the benchmark for superior healthcare services .
Ms Hoo shared her thoughts on the hospital ’ s performance at the GlobalHealth Asia-Pacific Healthcare and Hospital Awards 202� . " I am immensely proud and humbled by the recognition bestowed upon us through winning seven Global Health Awards . It really is all about our incredible team ! They ' re the ones fuelling our success , always pushing for the best in clinical care , operations , and service excellence . Together , we ' re dedicated to delivering top-notch healthcare , ensuring our patients get the absolute best on their path to healing and wellness . Winning these awards spurs us on to do even better , driving innovation as we continue our mission to lead the way in exceptional healthcare with heart ."