Global Health Asia-Pacific July 2022 | Page 90



Standing in the middle of Phnom Penh ’ s CBD is the best hospital in the entire Kingdom of Cambodia — Royal Phnom Penh Hospital . Since it was established seven years ago , it remains unmatched in Cambodia in terms of reliability , efficiency , and quality of care .
One area where it truly stands out is in its 24-hour emergency medical services , run by a team comprised of Thai and Cambodian emergency physicians . This combination helps ease communication with Khmer patients while ensuring safe and effective treatment for everyone .
In the event of an accident or emergency , the Royal Emergency Services ( RES ), which provide an ambulance and a medical emergency team , will pick up and provide lifesaving services to patients using the same standards of care and equipment as those offered by the Bangkok Emergency Medical Services .
Patients are then treated in the emergency room , after which they are admitted to the Intensive Care Unit ( ICU ), general ward , or an operating room . If the patient needs further treatment abroad , the Air Evacuation Emergency Medical team can escort the patient to Bangkok or any country via charter or commercial flights .
Royal Phnom Pehn is the only hospital in the country accredited by the Joint Commission International ( JCI ). “ We have been working closely with the JCI and our network hospitals in the BDMS Group to maintain international standards of care for patients and their families ,” said the hospital ’ s CEO , Narintara Boonjongcharoen .
“ The hospital has differentiated itself with high , accredited international standards of care by working with the Joint Commission International year-round and getting an accreditation every three years . We care about the patient experience , patient and family rights , and that everything is working around the patient as a patient-centred care model ,” he added .
In addition to emergency care , the hospital provides a wide range of acute care services in internal medicine , surgery , paediatrics , and obstetrics and gynaecology . Its subspecialities include emergency
medicine , orthopaedics and sports medicine , trauma and burn care , gastroenterology , urology , nephrology , cardiology , and cardiac surgery . It also has the only government-approved heliport for year-round quick helicopter patient transfer .
Currently , the hospital employs around 300 medical , nursing , and support staff supported by the latest technologies and methods , including plans for digital record keeping .
“ We updated our Hospital Information System in 2021 to a cloud server to ensure continuity of good medical record keeping and patient care . The hospital is preparing to launch the paperless or fully digital hospital within the next five years ,” the director said .
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