Its mission is simple yet significant� �To take exemplary care of our patients , anchored around our people who strive to continuously raise the bar in clinical , operational and service excellence ”.

This is put into practice every day at the hospital , where their staff embody powerful principles , centred on core values that drives their mission : putting patients first , embracing integrity , fostering empathy , celebrating teamwork , and striving for excellence .

Relentless in its pursuit of excellence and always pushing boundaries to set new standards in healthcare , it believes that its patients deserve nothing less than the best . Together , these values form the bedrock of the hospital ' s identity , shaping a vibrant culture of care and compassion that enriches the lives of all who walk through their doors .

Truly , people are the greatest asset of a patient-centric hospital , going above and beyond to ensure the best care possible is delivered . This altruistic culture has expanded into its community engagement programmes , which have grown over the years to meet the expectations of all our stakeholders .

The hospital ’ s CSR initiatives are carried out through the Sincerely Gleneagles Hospital Kuala Lumpur programme , representing the hospital ’ s collective commitment to building and maintaining a positive relationship with its surrounding community . Few of the initiatives under the programme include A-Heart for A-Heart , GlenBuddy , GlenFestive Relief and Sebakul Kasih Project .

As a patient-centric healthcare institution , Gleneagles Hospital Kuala Lumpur takes pride in its trackable clinical pathways , known as Value Driven Outcome ( VDO ) initiatives . With more than 50 clinical indicators across various specialties , including :

Cardiology Gastroenterology General Surgery Orthopaedic Obstetrics Gynaecology

The hospital continually monitors and benchmarks its clinical outcomes against world-class standards . By analysing and sharing this data with clinicians and supporting staff , the hospital ensures that any gaps in clinical outcomes are identified and addressed , ultimately striving to provide higher quality care to its patients .

Excellent customer service is also an integral part of its patient ' s healthcare journey . Excellence is a continuous journey , not just a destination . To ensure exceptional service , its employees undergo training in carefully crafted service modules and receive incentives to exceed expectations , resulting in greater patient satisfaction .

Among the hospital ' s numerous initiatives , its most cherished accomplishment is the " A-Heart for A-Heart " charity program . This remarkable undertaking provides medical intervention to children from low-income families affected by congenital heart disease , the most prevalent birth defect globally . The funds raised are dedicated to supporting underprivileged families who lack the means to afford essential corrective surgeries . Over the past 27 years , this heartwarming program has touched the lives of over