A COMMITMENT TO PERSON-CENTERED CARE : “ Putting people at the heart of all we do .”
Island Hospital is committed to delivering exceptional healthcare services , prioritising value-based care . Through the utilisation of state-of-the-art technologies and services , the hospital ensures seamless integrated care from admission to discharge and beyond . Central to Island Hospital ' s approach to value-based care is its emphasis on quality over quantity . The hospital strives to provide care that meets international standards at an affordable cost , evident across various aspects of its operations .
The creation of hospital mobile app , with its cutting-edge features such as the advanced booking system , aims to streamline hospital operations and elevate the overall patient experience . The app ' s functionalities encompass a sophisticated booking system , empowering patients to effortlessly schedule and adjust appointments while accessing crucial details like appointment times and clinic locations . A notable feature is the real-time Queue Tracker , allowing patients to virtually monitor queue statuses , enabling them to explore other hospital areas while staying informed .
To provide peace of mind for health travellers , the International Patient Service ( IPS ) team at Island
Hospital is committed to providing a seamless and pleasant experience for our international patients . Whether it is general inquiries about hospital services or facilities , assistance with appointments to ensure timely access to our medical professionals , or the need for airport pick-up services for a stress-free arrival , we are here to help .
As part of our commitment to providing consistent , high-quality care and service to our patients , we monitor Patient-Reported Experience Measures ( PREMs ) and Patient-Reported Outcome Measures ( PROMs ). This focus extends to both clinical outcomes and patients ' experiences during their treatment at the hospital .
Recognising the importance of our most valuable asset , our people , placing the well-being of our staff at the forefront is essential , as the hospital relies on the contributions of every team member across clinical and non-clinical departments . The " Island Hospital My 2nd Home " ( IH2H ) program underscores this commitment . The hospital envisions that it will serve as a 2nd home to all stakeholders including doctors , staff , patients , visitors and the community . It is about having a sense of belonging , connection as well as a feeling of warmth in line with the hospital ’ s motto To Comfort Always .