MEDICAL
ENT CLINIC OF THE YEAR IN THE ASIA-PACIFIC
SIOW EAR NOSE AND THROAT SPECIALIST
Established in 2003 , Siow ENT has become the clinic of choice for ENTrelated conditions around Johor Bahru , on Malaysia ’ s southern tip . Due to Johor ’ s geographical location , the clinic receives many patients from Singapore and neighbouring Indonesia .
Siow ENT is fully equipped with the latest technologies for ENT treatment , including a complete range of high-resolution rigid nasal endoscopes , flexible video endoscopes , and high-definition video cameras . It also has the latest generation narrow band imaging technology and video processing for diagnosis and minor surgery of nose and larynx diseases .
It also employs the latest microscopes for ear examinations and outpatient minor surgeries , audiological equipment to test the middle- and inner-ear functions from infancy to adulthood , and video stroboscopes for examining vocal cord function .
Patients can receive comprehensive ENT examinations at the clinic , while other facilities are available just a short distance away for further medical investigations , such as radiology , haematology , and biochemistry laboratories .
Many people in the area regard the Siow ENT clinic as the first port of call for any ENT-related problems .
While the clinic is able to respond quickly to appointment requests made through a 24-hour online booking system , walk-in patient services are
Dr SC Siow
also available for emergencies or external referrals . Patient enquiries are answered immediately either by phone , through messaging services like WhatsApp , or by email for overseas patients .
Dr SC Siow , the clinic ’ s principle , says he tries to treat each consultation with patience , while offering reassurance and promising effective ENT management and advice .
“ I devote plenty of time to patients in my care and offer them reassurance . This is one of the reasons I enjoy a strong reputation in the region as an ENT consultant ,” he told Global Health
Asia-Pacific . “ I will quickly refer patients to other appropriate fields when there is a need . Being a clinic with low overheads , I can offer good services with lower costs to patients . Nevertheless , I constantly invest in the latest ENT equipment to provide the best service to my patients .”
To provide the best service to its patients , Siow ENT has managed to shorten appointment waiting times and works closely with other hospitals and with necessary referrals , investigations , ENT -related surgeries , and after-hours emergency treatment .
Its plans for the future include extended working hours to accommodate an increase in patient numbers , while further reducing appointment waiting times .
Dr Siow is also considering setting up branches and inviting ENT consultants to join him as partners . In addition , he sees telemedicine as an enticing future option for treating patients with ENT conditions , with a possible move in this direction .
38 2020 AWARDS SPECIAL GlobalHealthAsiaPacific . com